Executive / Sr. Executive - CRM

Job Description

• Cold call people using a given phone directory to sell products or solicit donations.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about product’s features, prices etc. and present their benefits..
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customers to buy by demonstrating how merchandise or services meet their needs..
• Record the customer’s personal information accurately in the system..
• Deal with complaints or doubts tactfully to keep up the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and record useful information

Requirements

• Proven experience as telemarketer or similar sales/customer service role.
• Proven track record of successfully meeting sales quotas preferably over the phone.
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Excellent communication and presentation skills.
• Proficient in English/ Bengali & Hindi.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Patient and able to handle customer rejection.

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